When selecting your new call center phone system, you have lots of options these days. The key is to find the right phone system for your needs.
Interactive voice response (IVR)
One of the newest trends in call center software technology is interactive voice response (IVR). Call center phone systems that utilize IVR are in [...]

A virtual call center is similar to a regular call center except for the fact that call center operators (or agents) aren’t sitting next to each other in a call center office. Virtual call center agents can be spread all over the world working on the same calls. Many people believe this is [...]

We recently published two articles about making your own call center at home with Skype. In response to those, Paul writes:
I read that article with interest but Skype or any other ’softphone’ service in that sort of crucial environment? Just wondering how one would cope with the risks?
As a matter of fact, virtual call [...]