The Contact Center Blog just published a great article on the true costs behind call centers. Their angle comes from outsourcing, when clients scoff at the high price of call center solutions. As the writer says, call centers are more than just butts in seats.
When evaluating call centers, you have to consider all [...]

New statistics on global outsourcing trends indicate that the practice will continue to grow in the coming years and months. This is definitely not a new topic for our industry, as you can see from our related posts on call center outsourcing.
The statistics show that companies spent $113 million on call center outsourcing during [...]

If your company takes reservations you might be able to benefit from a reservation services call center. This type of call center can handle all of your incoming calls and schedule reservations for you.
Why use a Reservation Service call center?
If you’re scheduling a conference in a hotel and are looking to have more than [...]