Aug
13th
2008

Non-Profit Organization Call Centers

Non-profit organizations fill a number of roles in society, from serving to raise consumer awareness about a wide range of issues to providing financial and other forms of assistance in emergency situations. Typically, the public funding for these groups is limited, so their services rely heavily on the generosity of donors. As a [...]

Aug
5th
2008

Life at a Collections Call Center

Extending credit to patrons is a big part of business – whether for specific products, or in the form of loans and credit cards. Unfortunately, when times are bad, individuals may not be able to pay their bills and end up defaulting on their commitments. Despite these hard times, business owners must protect [...]

Jul
28th
2008

Building a Productive Call Center Atmosphere

When you own a business that focuses on providing call center services, it’s up to you to regulate every aspect of the business.  Among other things, this means that you’ll need to form appropriate response guidelines for any staff members that you may hire and manage disputes that arise amongst employees.  By keeping a few [...]