Time for your annual review? “Boss speak” just a little confusing? Your boss may say one thing but mean another, here is your personal decoder ring!
Performance Appraisal Terms and Their Real Meanings

Appraisal Term

Meaning

Average Employee

Not too bright

Exceptionally Well Qualified

Made no major blunders yet

Active Socially

Drinks a lot

Character Above Reproach

Still one step ahead [...]

I just ran across a great site full of call center comics. Their comics are all funny, and some of them speak great truths about the call center industry.
Check out this hilarious call center joke:

But the sad thing is that call centers do face high attrition rates. Call center employees don’t stay in [...]

The Salt Lake Tribune informs us that Salt Lake County will have changes in its 911 emergency response call centers.
The current setup for the county of Utah’s capital is a unified emergency call center. The Valley Emergency Communications Center (VECC) was established to handle all 911 calls for Salt Lake County, except calls originating [...]