The world of the call center is changing at a faster pace than ever before.  No longer does mediocre customer service suffice, and gone are the days of a 50% satisfaction rating being “average”.  All of this change should mean one thing to you, more business.
There are two types of businesses in the world of [...]

Call center executives are nothing new, but great call center executives are.  If you want to make the leap from call center executive to great call center executive, take a look at these tips.
1.  Lead by example.
If you want to be a great call center executive, you should first be a great call center agent.  [...]

When asked about how the imagine a call center, what do you think most people say?  From my far from scientific research, people tell me they imagine words like, “sweat shop”, “cheap indian labor”, “non-English speakers”, and “bad customer service”.  Without a doubt, if your business has a stigma like that, you need to change [...]