A trend I’ve seen all too frequently is to talk honestly and bluntly about customers after a call center agent gets off the phone.  This is the case in just about every customer service operation from car sales to fast food.  While you are probably right in what you say about those customers, you are [...]

If you’re working in a call center as a telemarketing agent, I’ve got good news! You can be trained to not only do your job better, but more efficiently as well!
Call center telemarketing training is not just your everyday call center sales training. Telemarketing is it’s own breed of sales and should be [...]

If your organization is looking to improve it’s customer service practices, what better way to do just that than to practice!
If your call center agents need some customer service practice you can easily set up some practice inbound calls to your call center. What you do is stage a fake call by one of [...]