Let’s look at some facts and see if we can get to the end of this dilemma that Jeff talked about over at the Contact Center Blog in this post.
FACT: Smiling is something humans do as a sign of pleasure.
FACT: Pleasure is something call center employees tend to lack in their jobs.
OBSERVATION AFTER FACTS: Smiling [...]

Call center executives are nothing new, but great call center executives are.  If you want to make the leap from call center executive to great call center executive, take a look at these tips.
1.  Lead by example.
If you want to be a great call center executive, you should first be a great call center agent.  [...]

When asked about how the imagine a call center, what do you think most people say?  From my far from scientific research, people tell me they imagine words like, “sweat shop”, “cheap indian labor”, “non-English speakers”, and “bad customer service”.  Without a doubt, if your business has a stigma like that, you need to change [...]