Is this list of call center definitions and acronyms complete? If not, send us a note with your suggestions!
Call Center Acronyms
ACD - Automatic Call Distribution
ACW - After call work - Sometimes called “wrap” or “wrapup”
AHT - Average Handle Time
APA - Agent Performance Analytics
AS - Automated Surveys
ASA - Average Speed of Answer
BTTC - Best Time [...]

Outbound call center sales is one of the biggest call center markets.  Whether the call center is working as an affiliate for a company and taking a commission or if they’re working directly for a company selling on their behalf, outbound sales is a huge market.  Since call center sales is such a large market, [...]

Have you ever had a car that has a system like Northstar? This is just a fancy type of call center. It’s a call center that is integrated to your vehicle where you simply push a button and you have an operator standing by ready to assist you with whatever you need.
Some of the features [...]