Well, Christmas is almost here. We’ve talked about great gifts for office workers (a second time too). We also gave you a list of unique Christmas trees. As a rundown, here is a list of our most popular posts, voted by our loyal readers.
Funny Signs for Your Office
Crazy Gifts for Office Workers
More [...]

Since we just looked at how to accept criticism, I thought we would look at how to give constructive criticism and critique a call center agent.  When critiquing a call center agent you have to remember a few things.
1. They’re human and make mistakes.  Before critiquing a call center agent, make sure that you’re seeing [...]

Criticism - by definition is usually bad.  Merriam-Webster says, “the act of criticizing usually unfavorably”.  By the very definition of the word, to be criticized is a bad thing.  No wonder people have a hard time accepting criticism.  When you encounter criticism you have to realize two things.
1. Someone cares enough to take the time [...]